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October 1, 2020

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Customer Service Officer at Pause Factory Resources

2 min read

Pause Factory is a business and management consulting company that leverages people’s emotions and performance architecture to solve organizational challenges and craft organizational transformation.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Aso Drive, Abuja (FCT)

Job Type: Full Time

Responsibilities and Duties

Here is an outline of the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to:

  • Open and maintain customer accounts by recording account information.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Manage large amounts of incoming calls.
  • Generate sales leads.
  • Forecast sales to enable operations planning, introduce product innovations and maintain active memberships.
  • Support sales and development departments.
  • Provides product & service, or technical information to clients by answering questions and requests.
  • Achieve set target sales for the month.
  • Resolve customer complaints via phone, email, or social media.
  • Participate in the accelerated growth of company turnover by increasing the customer base.
  • Inform customer of deals and promotions.
  • Assist with placement of orders, refunds, or exchanges.
  • Compile reports on overall customer satisfaction.

Qualifications and Skills/Competencies

  • Bachelor’s Degree
  • High level of Professionalism.
  • Strong technical skills.
  • Organized, meticulous, and confident.
  • Result Driven Attitude.
  • Product Knowledge.
  • Strong analytical skills.
  • Strong phone and active listening Skills
  • Information technology.
  • Written and Oral Communication.
  • Team working skills.
  • Good relationship skills.
  • Attention to details

Knowledge:

  • People-oriented and results-driven.
  • Demonstrable experience with customer’s service experience.
  • Ability to architect strategy along with good relationship skills.
  • Excellent active listening, negotiation and presentation skills.

Application Closing Date

30th September, 2020.

How to Apply

Interested and qualified candidates should kindly send their CV to: [email protected] using “Customer Service – Abuja” as the subject of the mail.


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